2 500 workplaces in BSC sector by end of 2015

The Association of Business Service Leaders in Poland (ABSL) together with JLL and Hays Poland has published a new report on the business services centers (BSC) sector in Katowice and the agglomeration. According to the research, there are 64 centers operating in the area, which employ approximately 15 000 specialists.

The future of the sector development in the region looks optimistic as the number of employees will reach 17 500 people by the end of 2015 – twice as much as it was in 2012. Also, the report says that the employment rate grew by 20% over the last twelve months.

The Katowice agglomeration is one of the six most important hubs of the business services sector in Poland. Following companies already invested in the region: ArcelorMittal, Bombardier, Capgemini, Ericsson, HireRight, IBM, ING, Kroll Ontrack, Mentor Graphics, OEX, Oracle, Perform Media, PwC, Rockwell Automation, Sii, Steria, Teleperformance, Unilever, Wipro and others.

The 64 centers operating in the agglomeration are owned by 57 investors from 10 countries. They are mainly companies originating in the USA (15) and Poland (14), but also corporations from the United Kingdom, France, the Netherlands, Germany, Sweden, Finland, India and Canada. The majority of the business services sector firms is specialized in IT processes hiring about one-third of the entire number of employees.

„The evidence for the dynamic development of the modern business services centers in the Katowice agglomeration is the fact, that companies which started the operation between the years 2012-2014 have created 15% of the all workplaces in the sector. It can be assumed that the number will increase by 20% by the end of 2015” – commented Janusz Górecki, ABSL analyst and author of the report.

Additionally, the findings say that 96% of companies surveyed in the agglomeration has expanded services over the last four years. Most of the centers focus on services addressed to customers from Western Europe. The centers can benefit from the high number of young workforce in the region – 107 000 students and approximately 32 000 graduates every year – as well as from 336 900 sq. meters of modern office space and another 54 300 sq. meters under active construction. The modern office stock grew by 55% over the last five years, JLL analysts summed up. Also, the investors point out the high engagement of the local authorities and the Strategic Investors Assistance Department in the process of investment promotion and acquisition of investors.